Saturday, October 4, 2014

Broadband Incident Report : : MANCHESTER 2 EDGE SWITCH ROUTER 3 : PARTIAL LOSS OF SERVICE : Reference 37728 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 37728   Issue : FINAL  
  Detected Date: 03/10/2014   Detected Time: 20:42  
  Start Date: 03/10/2014   Start Time: 20:41  
  Actual Clear Date: 03/10/2014   Actual Clear Time: 22:15  
     
  Incident Headline: : MANCHESTER 2 EDGE SWITCH ROUTER 3 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service has remained stable since 22:15. Proactive activity to replace hardware will be undertaken during maintenance window under IMT37739/14 BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0122601244012480125301254
0125701260012740128201352
0136201388014070142201432
01512601512801514201516701535
01539015840160601612201625
0163001663016910169701706
0172101744018240188901924
0195201974019810198901995
02828840283085028308802890440289264
0289753
 
  Duration: 0 days 01 hours 34 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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