Saturday, October 4, 2014

Broadband Incident Report : : ERX3 MANCHESTER2 : EMERGENCY PEW : Reference 37739 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 37739   Issue : 1  
  Detected Date: 04/10/2014   Detected Time: 01:15  
  Start Date: 04/10/2014   Start Time: 01:15  
  Anticipated Clear Date: 04/10/2014   Anticipated Clear Time: 04:00  
  Next Update Date: 04/10/2014   Next Update Time: 04:00  
     
  Incident Headline: : ERX3 MANCHESTER2 : EMERGENCY PEW  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: A linecard has suffered 3 unexpected crashes. Line card replacement being carried out to be carried out between 02:00 and 04:00. The expected downtime is 15 minutes with an additional 15 minutes if rollback is required.  
  Dialling Codes Affected:
0198102830850283088
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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