Wednesday, October 1, 2014

Broadband Incident Report : : EDINBURGH TYNECASTLE NODE 12227 : PARTIAL LOSS OF SERVICE : Reference 37154 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 37154   Issue : 2  
  Detected Date: 01/10/2014   Detected Time: 00:38  
  Start Date: 01/10/2014   Start Time: 00:38  
  Anticipated Clear Date: 01/10/2014   Anticipated Clear Time: 02:38  
  Next Update Date: 01/10/2014   Next Update Time: 01:40  
     
  Incident Headline: : EDINBURGH TYNECASTLE NODE 12227 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Loss of internet services for {3391} Broadband customers. Completing further diagnostics  
  Dialling Codes Affected:
0120701224012360125001292
0130701313101313301313401343
0135801361013680136901383
0138701388014123014142014144
014155014156014176014177014181
014188014195014340145001463
0147501501015050153901557
0156901573016200165501668
0167001698017000176801771
01776017860187701900019122
019126019127028282602828270283026
02830870283884028816702886750288676
02891450289260028926202892650289266
0289267LLES0To Fo
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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