Thursday, December 18, 2014

Broadband Incident Report : ADSL : LONDON KINGSTON : BBIP : : LOSS OF SERVICE : Reference 49324 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 49324   Issue : 2  
  Detected Date: 18/12/2014   Detected Time: 19:09  
  Start Date: 18/12/2014   Start Time: 18:57  
  Anticipated Clear Date: 18/12/2014   Anticipated Clear Time: 20:57  
  Next Update Date: 18/12/2014   Next Update Time: 20:09  
     
  Incident Headline: ADSL : LONDON KINGSTON : BBIP : : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Customer impact: Loss of internet services for{1273}Broadband customers served by LONDON KINGSTON

Current Situation: Completing initial diagnostics. The cause of the incident is unconfirmed at present and estimated time of repair unknown. Next update will be issued upon service restoration or sooner with a significant development.
 
  Dialling Codes Affected:
0120201225012330124301252
0125601264012710127301305
0130601322013230139501403
0142401428014600148301491
0157901580015940163701689
0172601737017610178401793
0182201823018830190301932
0198301985020829902083170208339
02083980208541020854602085490208613
02086490208659020868002086860208693
02086960208783020885002088540208855
02088590208941020894402089470208979
02392370239238
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

No comments: