Wednesday, December 17, 2014

Broadband Incident Report : : HARTING ADSL MUX 101 : LOSS OF SERVICE : Reference 49143 : Issue 2 :

Incident Manager - Automatic Mailer.

  BT Wholesale - Broadband Incident Report  
  Please read the following incident report as it could have an impact on some of your end users  
  BT Incident Reference: 49143   Issue : 2  
  Detected Date: 17/12/2014   Detected Time: 22:30  
  Start Date: 17/12/2014   Start Time: 22:23  
  Anticipated Clear Date: 18/12/2014   Anticipated Clear Time: 00:23  
  Next Update Date: 17/12/2014   Next Update Time: 23:32  
  Incident Headline: : HARTING ADSL MUX 101 : LOSS OF SERVICE  
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
  Progress Details: Customer impact: Loss of internet services for{379} Broadband customers at HARTING

Current Situation: Completing initial diagnostics. The cause of the incident is unconfirmed at present and estimated time of repair unknown. Next update will be issued upon service restoration or sooner with a significant development.
  Dialling Codes Affected:
01730To Fo

This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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