Sunday, December 14, 2014

Broadband Incident Report : : BWLCH MUX 101 : LOSS OF SERVICE (CI) : Reference 48611 : Issue 6 :

Incident Manager - Automatic Mailer.

  BT Wholesale - Broadband Incident Report  
  Please read the following incident report as it could have an impact on some of your end users  
  BT Incident Reference: 48611   Issue : 6  
  Detected Date: 14/12/2014   Detected Time: 06:00  
  Start Date: 14/12/2014   Start Time: 06:00  
  Anticipated Clear Date: 14/12/2014   Anticipated Clear Time: 11:30  
  Next Update Date: 14/12/2014   Next Update Time: 10:30  
  Incident Headline: : BWLCH MUX 101 : LOSS OF SERVICE (CI)  
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

  Progress Details: Loss of internet services for 237 Broadband customers. The engineer has proven the fault as a fibre issue and a FRAC is being raised for Openreach to assign a Precision Test Officer to investigate further. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration or sooner should there be a change in impact.  
  Dialling Codes Affected:

This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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