Saturday, December 20, 2014

Broadband Incident Report : : DUNOON MUX 303 : DEGRADED SERVICE : Reference 49501 : Issue 5 :

Incident Manager - Automatic Mailer.

  BT Wholesale - Broadband Incident Report  
  Please read the following incident report as it could have an impact on some of your end users  
  BT Incident Reference: 49501   Issue : 5  
  Detected Date: 19/12/2014   Detected Time: 16:57  
  Start Date: 19/12/2014   Start Time: 16:57  
  Anticipated Clear Date: 20/12/2014   Anticipated Clear Time: 13:00  
  Next Update Date: 20/12/2014   Next Update Time: 09:00  
  Incident Headline: : DUNOON MUX 303 : DEGRADED SERVICE  
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degraded Broadband service.

  Progress Details: This has been proven to be a degraded service and thought to be a commissioning issue which will not be addressed until Monday. As a parallel action replacement hardware has been ordered and is now on site Engineering resource is not available until monring when a task has been appointed for 08:00 to attend and replace the hardware. Next update will be issued upon service restoration unless there should be a significant development.  
  Dialling Codes Affected:

This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

No comments: