Broadband Incident Report : : HOMEGATEWAY 1 FOR ENG LIMITED SERVICE PROVIDER : LOSS OF RESILIENCE : Reference 29733 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	29733		Issue :	FINAL
	Detected Date:	29/11/2007		Detected Time:	06:43
	Start Date:	29/11/2007		Start Time:	04:40
	Actual Clear Date:	29/11/2007		Actual Clear Time:	20:51
	Incident Headline:	: HOMEGATEWAY 1 FOR ENG LIMITED SERVICE PROVIDER : LOSS OF RESILIENCE
	Incident Details:	Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.
	Progress Details:	Service has been restored by completing a Card Change BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:

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System Time Stamp: 29/11/2007 21:10