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BT Wholesale - Broadband Incident Report | |||||||||||||||||||||||||||||||||||
Please read the following incident report as it could have an impact on some of your end users | |||||||||||||||||||||||||||||||||||
BT Incident Reference: | 20780 | Issue : | 5 | ||||||||||||||||||||||||||||||||
Detected Date: | 27/08/2008 | Detected Time: | 15:41 | ||||||||||||||||||||||||||||||||
Start Date: | 27/08/2008 | Start Time: | 15:30 | ||||||||||||||||||||||||||||||||
Anticipated Clear Date: | 27/08/2008 | Anticipated Clear Time: | 19:05 | ||||||||||||||||||||||||||||||||
Incident Headline: | READING ATM NODE 6 : PARTIAL LOSS OF SERVICE | ||||||||||||||||||||||||||||||||||
Incident Details: | Some of your Broadband End Users may be experiencing a loss or degradation of ADSL Service. | ||||||||||||||||||||||||||||||||||
Progress Details: | BT is making progress towards full restoration of Service. Latest Update: A software engineer has been sent to site. ----------------------------------- Further updates will be provided as soon as possible. | ||||||||||||||||||||||||||||||||||
Dialling Codes Affected: |
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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 27/08/2008 18:08
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