Thursday, September 25, 2008

Broadband Incident Report : : BURNTISLAND MUX 001 : DEGRADED SERVICE : Reference 23056 : Issue 4 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 23056   Issue : 4  
  Detected Date: 25/09/2008   Detected Time: 13:27  
  Start Date: 25/09/2008   Start Time: 13:27  
  Anticipated Clear Date: 26/09/2008   Anticipated Clear Time: 09:00  
     
  Incident Headline: : BURNTISLAND MUX 001 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.




 
  Progress Details: BT is making progress towards full restoration of Service.
This issues has been escalated to tje UK Operations manager.
Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01592
 
     

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 25/09/2008 15:24

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