Tuesday, September 23, 2008

Broadband Incident Report : : CHELTENHAM MUX 104 : LOSS OF SERVICE : Reference 22905 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22905   Issue : FINAL  
  Detected Date: 23/09/2008   Detected Time: 12:42  
  Start Date: 23/09/2008   Start Time: 12:26  
  Actual Clear Date: 23/09/2008   Actual Clear Time: 14:35  
     
  Incident Headline: : CHELTENHAM MUX 104 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.




 
  Progress Details: Service has been restored by completing a Card Reseat.


BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
0124201285013670145201453
0168401452
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 23/09/2008 14:53

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