Monday, March 16, 2009

Broadband Incident Report : : ERX14 READING3 : PARTIAL LOSS OF SERVICE : Reference 5701 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 5701   Issue : FINAL  
  Detected Date: 16/03/2009   Detected Time: 13:32  
  Start Date: 16/03/2009   Start Time: 13:32  
  Actual Clear Date: 16/03/2009   Actual Clear Time: 17:06  
     
  Incident Headline: : ERX14 READING3 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a card change.

This issue may have been due to a hardware failure.

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01249013730167201726To Fo
01249013730167201726
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 16/03/2009 20:14

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