Tuesday, March 17, 2009

Broadband Incident Report : : THORNTON HEATH MUX 101 : LOSS OF SERVICE : Reference 5725 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 5725   Issue : FINAL  
  Detected Date: 16/03/2009   Detected Time: 23:42  
  Start Date: 16/03/2009   Start Time: 23:42  
  Actual Clear Date: 17/03/2009   Actual Clear Time: 02:50  
     
  Incident Headline: : THORNTON HEATH MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a

Card Reseat

This issue may have been due to

an Equipment Failure


BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
02031320203185020321202032560208177
02082390208240020825102082870208395
02084010208405020840802084090208664
0208665020868302086840208689
 
     

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 17/03/2009 05:52

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