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BT Wholesale - Broadband Incident Report | ||||||||||||||||||||
Please read the following incident report as it could have an impact on some of your end users | ||||||||||||||||||||
BT Incident Reference: | 13122 | Issue : | FINAL | |||||||||||||||||
Detected Date: | 24/05/2009 | Detected Time: | 02:00 | |||||||||||||||||
Start Date: | 24/05/2009 | Start Time: | 01:25 | |||||||||||||||||
Actual Clear Date: | 24/05/2009 | Actual Clear Time: | 06:09 | |||||||||||||||||
Incident Headline: | : MANCHESTER RINGWAY MUX 101 & MANCHESTER STEPPING HILL MUX 101: LOSS OF SERVICE | |||||||||||||||||||
Incident Details: | Some of your Broadband End Users will have experiencied a loss of Broadband Service. | |||||||||||||||||||
Progress Details: | Service has been restored by completing a reboot of a card. This issue may have been due to an equipment failure. BT regrets any inconvenience this may have caused. | |||||||||||||||||||
Dialling Codes Affected: |
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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 24/05/2009 09:32
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