Saturday, September 19, 2009

Broadband Incident Report : COWES MUX 001 : PARTIAL LOSS OF SERVICE : Reference 22809 : Issue 9 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 22809   Issue : 9  
  Detected Date: 18/09/2009   Detected Time: 11:09  
  Start Date: 18/09/2009   Start Time: 11:08  
  Anticipated Clear Date: 19/09/2009   Anticipated Clear Time: 20:45  
     
  Incident Headline: COWES MUX 001 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
Service has been restored as of 17:45, we are now monitoring for a stability period of 3 hours.
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Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01983
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 19/09/2009 18:16

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