Friday, October 30, 2009

Broadband Incident Report : : CULVERHOUSE MUX 101 : LOSS OF SERVICE : Reference 26253 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26253   Issue : FINAL  
  Detected Date: 29/10/2009   Detected Time: 21:55  
  Start Date: 29/10/2009   Start Time: 21:45  
  Actual Clear Date: 29/10/2009   Actual Clear Time: 23:15  
     
  Incident Headline: : CULVERHOUSE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a
Power Cycle
This issue may have been due to
an Equipment Failure

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
02920190292021029202502920300292031
02920400292041029205902920630292065
0292067029204102920590292063
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 30/10/2009 03:39

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