Wednesday, October 28, 2009

Broadband Incident Report : : NEWTONHILL MUX 101 : DEGRADED SERVICE : Reference 26111 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26111   Issue : FINAL  
  Detected Date: 28/10/2009   Detected Time: 12:06  
  Start Date: 28/10/2009   Start Time: 12:04  
  Actual Clear Date: 28/10/2009   Actual Clear Time: 14:15  
     
  Incident Headline: : NEWTONHILL MUX 101 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a


Reset of Software
This issue may have been due to

a Cable Fault
a Data Fault

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01569
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 28/10/2009 17:36

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