Broadband Incident Report : : NEWTONHILL MUX 101 : DEGRADED SERVICE : Reference 26111 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	26111		Issue :	FINAL
	Detected Date:	28/10/2009		Detected Time:	12:06
	Start Date:	28/10/2009		Start Time:	12:04
	Actual Clear Date:	28/10/2009		Actual Clear Time:	14:15
	Incident Headline:	: NEWTONHILL MUX 101 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Reset of Software This issue may have been due to a Cable Fault a Data Fault BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01569

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System Time Stamp: 28/10/2009 17:36