Broadband Incident Report : : SCILLONIA MUX 101 : DEGRADED SERVICE : Reference 12874 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	12874		Issue :	FINAL
	Detected Date:	07/05/2010		Detected Time:	06:57
	Start Date:	07/05/2010		Start Time:	06:55
	Actual Clear Date:	07/05/2010		Actual Clear Time:	15:00
	Incident Headline:	: SCILLONIA MUX 101 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Card Reseat This issue may have been due to an Equipment Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01720

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System Time Stamp: 07/05/2010 18:15