Broadband SERIOUS Incident Report : : ERX11 BIRMINGHAM 3 : LOSS OF SERVICE : Reference 35642 : Issue FINAL :

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	BT Wholesale - Broadband SERIOUS Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	35642		Issue :	FINAL
	Detected Date:	20/12/2010		Detected Time:	13:27
	Start Date:	20/12/2010		Start Time:	13:23
	Actual Clear Date:	20/12/2010		Actual Clear Time:	14:20
	Incident Headline:	: ERX11 BIRMINGHAM 3 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a relaod BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:

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System Time Stamp: 20/12/2010 14:30