Broadband SERIOUS Incident Report : : READING 3 EDGE ROUTE SWITCH 15 : LOSS OF SERVICE : Reference 35773 : Issue FINAL :

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	BT Wholesale - Broadband SERIOUS Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	35773		Issue :	FINAL
	Detected Date:	21/12/2010		Detected Time:	09:29
	Start Date:	21/12/2010		Start Time:	09:26
	Actual Clear Date:	21/12/2010		Actual Clear Time:	12:00
	Incident Headline:	: READING 3 EDGE ROUTE SWITCH 15 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Software Upload BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01173 01179 01183 01189 01202 01208 01225 01235 01242 01243 01252 01256 01264 01271 01275 01276 01278 01285 01305 01326 01344 01392 01395 01403 01404 01452 01458 01483 01488 01489 01491 01494 01503 01566 01590 01608 01626 01628 01635 01672 01722 01726 01736 01752 01753 01769 01793 01803 01823 01840 01844 01865 01869 01872 01884 01934 01935 01962 01980 0239241 01980

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System Time Stamp: 21/12/2010 12:09