Thursday, January 13, 2011

Broadband Incident Report : CANARY WHARF MUX 103 : DEGRADED SERVICE : Reference 1346 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1346   Issue : 1  
  Detected Date: 13/01/2011   Detected Time: 12:30  
  Start Date: 13/01/2011   Start Time: 12:25  
  Anticipated Clear Date: 13/01/2011   Anticipated Clear Time: 14:25  
     
  Incident Headline: CANARY WHARF MUX 103 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
02032000203229020700102073450207512
02075130207515020751602075170207519
02075370207673020771502077180207719
0207987020767302077150207718
 
     

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 13/01/2011 12:51

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