Broadband Incident Report : : TEVIOTDALE MSAN 301 & HAWICK MSAN 302 : LOSS OF SERVICE : Reference 1716 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	1716		Issue :	FINAL
	Detected Date:	15/01/2011		Detected Time:	15:53
	Start Date:	15/01/2011		Start Time:	15:52
	Actual Clear Date:	15/01/2011		Actual Clear Time:	17:50
	Incident Headline:	: TEVIOTDALE MSAN 301 & HAWICK MSAN 302 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Card Change This issue may have been due to a Hardware Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01450 01750

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System Time Stamp: 15/01/2011 18:19