Broadband Incident Report : : ERX11.BIRMINGHAM3 : DEGRADED SERVICE : Reference 1019 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	1019		Issue :	1
	Detected Date:	11/01/2011		Detected Time:	17:03
	Start Date:	11/01/2011		Start Time:	17:03
	Anticipated Clear Date:	11/01/2011		Anticipated Clear Time:	21:03
	Incident Headline:	: ERX11.BIRMINGHAM3 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. It is likely your Broadband End Users are experiencing one or more of the following: Throughput related issues Intermittent loss of synchronisation Packet loss Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01348 01432 01443 01452 01994 0247622 0247623 0247625 0247626 0247627 0247652 0247655 0247663 LLCM0 To Fo 0247652 0247655 0247663

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System Time Stamp: 11/01/2011 17:29