Broadband Incident Report : : JOHNSTONE MUX 001 & MSAN 302 : PARTIAL LOSS OF SERVICE : Reference 1306 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	1306		Issue :	2
	Detected Date:	11/01/2014		Detected Time:	14:00
	Start Date:	11/01/2014		Start Time:	14:00
	Anticipated Clear Date:	11/01/2014		Anticipated Clear Time:	18:00
	Next Update Date:	11/01/2014		Next Update Time:	16:30
	Incident Headline:	: JOHNSTONE MUX 001 & MSAN 302 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Proved to a transmission issue and an engineer has been called out to Johnstone to reseat a card. ETA 16:00. Spares have also been ordered ETA unknown at present. No reroute options available. Next update will be after the engineer has arrived on site.
	Dialling Codes Affected:	01505

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.