Saturday, January 11, 2014

Broadband Incident Report : : JOHNSTONE MUX 001 & MSAN 302 : PARTIAL LOSS OF SERVICE : Reference 1306 : Issue 4 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1306   Issue : 4  
  Detected Date: 11/01/2014   Detected Time: 14:00  
  Start Date: 11/01/2014   Start Time: 14:00  
  Anticipated Clear Date: 11/01/2014   Anticipated Clear Time: 21:00  
  Next Update Date: 11/01/2014   Next Update Time: 21:00  
     
  Incident Headline: : JOHNSTONE MUX 001 & MSAN 302 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Hardware changes were unsuccessful so far. Further spares are being collected from Edinburgh and the next update will be once the new spares arrive at Johnstone.  
  Dialling Codes Affected:
01505
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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