Saturday, January 11, 2014

Broadband Incident Report : : JOHNSTONE MUX 001 & MSAN 302 : PARTIAL LOSS OF SERVICE : Reference 1306 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1306   Issue : FINAL  
  Detected Date: 11/01/2014   Detected Time: 14:00  
  Start Date: 11/01/2014   Start Time: 14:00  
  Actual Clear Date: 11/01/2014   Actual Clear Time: 21:50  
     
  Incident Headline: : JOHNSTONE MUX 001 & MSAN 302 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service was restored at 21:50 following a change of failed SDH Transmission card at Beith. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01505
 
  Duration: 0 days 07 hours 50 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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