Thursday, January 9, 2014

Broadband Incident Report : : MULTIPLE MUXES NORTH SCOTLAND : LOSS OF SERVICE : Reference 1020 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1020   Issue : FINAL  
  Detected Date: 09/01/2014   Detected Time: 01:55  
  Start Date: 09/01/2014   Start Time: 01:41  
  Actual Clear Date: 09/01/2014   Actual Clear Time: 09:18  
     
  Incident Headline: : MULTIPLE MUXES NORTH SCOTLAND : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored between 05:08 and 09:18, following the power being restored to site and then the reload of software to SDH equipment. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0133701467016510173801887
01337014670165101738
 
  Duration: 0 days 07 hours 37 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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