Broadband Incident Report : : DURNESS MUX 301 : LOSS OF SERVICE (CI) : Reference 1295 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	1295		Issue :	3
	Detected Date:	10/01/2015		Detected Time:	11:26
	Start Date:	10/01/2015		Start Time:	11:22
	Anticipated Clear Date:	10/01/2015		Anticipated Clear Time:	22:00
	Next Update Date:	10/01/2015		Next Update Time:	19:40
	Incident Headline:	: DURNESS MUX 301 : LOSS OF SERVICE (CI)
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Power supply is understood to have been restored following contractors attending site this morning however services failed to restore. Switch engineer tasked to site to investigate the root cause of the failure, Work Allocation Control (WAC) investigating the resource. As a pre caution a power engineer has been tasked to site to investigate the power supply, no ETAs available at present. Estimated time of restoration not yet known. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01971

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