Broadband Incident Report : : SHEFFIELD EDGE SWITCH ROUTER 5 : LOSS OF SERVICE : Reference 825 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	825		Issue :	FINAL
	Detected Date:	07/01/2015		Detected Time:	21:04
	Start Date:	07/01/2015		Start Time:	21:03
	Actual Clear Date:	07/01/2015		Actual Clear Time:	21:05
	Incident Headline:	: SHEFFIELD EDGE SWITCH ROUTER 5 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service automatically restored at 21:05. A monitoring period has been observed to ensure service stability. Vendor support have been engaged to investigate the cause of this failure as this is yet to be established. Exact customer impact has now been determined, following restoration the operational team identified that this was the number of end users configured on ESR5 at the time of failure. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01132 01133 01142 01143 01144 01158 01159 01205 01207 01226 01246 01257 01262 01287 01302 01325 01332 01388 01422 01427 01429 01430 01433 01434 01472 01484 01507 01509 01526 01529 01530 01535 01623 01636 01642 01652 01665 01670 01695 01709 01740 01748 01751 01754 01756 01757 01759 01765 01773 01830 01833 01845 01847 01904 01909 019126 019141 019143 019147 019152 019158 01924 01949 01964 01977 LLMY0
	Duration:	0 days 00 hours 02 minutes

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