Friday, January 9, 2015

Broadband Incident Report : : SCOTLAND MULTIPLE MUXS MUX : LOSS OF SERVICE : Reference 1078 : Issue 16 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1078   Issue : 16  
  Detected Date: 09/01/2015   Detected Time: 07:59  
  Start Date: 09/01/2015   Start Time: 07:57  
  Anticipated Clear Date: 09/01/2015   Anticipated Clear Time: 11:41  
  Next Update Date: 09/01/2015   Next Update Time: 11:41  
     
  Incident Headline: : SCOTLAND MULTIPLE MUXS MUX : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Customer impact: Loss of internet services for {4583} Broadband customers.

Current Situation: Completing initial diagnostics. Root cause and estimated time of repair are not known at present.
 
  Dialling Codes Affected:
0132001349013500138901397
0144501456014660147101478
0152001546015490157101631
0168001700017640177001838
0184701851018540186301866
01887019670197101997To Fo
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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