Broadband Incident Report : : MULTIPLE MUXS ACROSS THE SOUTH EAST OF ENGLAND : LOSS OF SERVICE : Reference 439 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	439		Issue :	FINAL
	Detected Date:	05/01/2015		Detected Time:	22:48
	Start Date:	05/01/2015		Start Time:	22:48
	Actual Clear Date:	06/01/2015		Actual Clear Time:	01:34
	Incident Headline:	: MULTIPLE MUXS ACROSS THE SOUTH EAST OF ENGLAND : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Customer service was fully restored at 01:34 following a hardware change on the Ciena transmission equipment at Ilford. Loss of internet services for 18,660 Broadband customers. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01227 01233 01245 01263 01279 01303 01328 01342 01366 01371 01379 01424 01435 01474 01485 01502 01508 01580 01638 01692 01727 01760 01763 01767 01795 01797 01799 01825 01892 01959 01986 To Fo
	Duration:	0 days 02 hours 46 minutes

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