Saturday, July 21, 2007

Broadband Incident Report : : DROITWICH MUX 001, 002, 102 & MSAN 301 : LOSS OF SERVICE : Reference 17889 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17889   Issue : FINAL  
  Detected Date: 21/07/2007   Detected Time: 17:50  
  Start Date: 21/07/2007   Start Time: 17:46  
  Actual Clear Date: 21/07/2007   Actual Clear Time: 18:15  
     
  Incident Headline: : DROITWICH MUX 001, 002, 102 & MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced slow throughput.


 
  Progress Details: Service has been restored by completing a

SELECT ONE OF THE OPTIONS BELOW
-----------------------------------
Card Change
Card Reseat
Configuration
Connector Change
Connector Reseat
Power Cycle
Reboot Of Application
Reboot of a Card
Reboot of Software
Reset of Application
Reset of a Card
Reset of Software
Shelf Change
Software Download
Software Upload

This issue may have been due to

SELECT ONE OF THE OPTIONS BELOW
-----------------------------------
a Cable Fault
your Power Failure
your Planned Works
a Data Fault
a Denial of Service (DOS) Attack
an Equipment Failure
a Fibre Fault
a Hardware Failure
an Internet Virus
Third Party Damage
a Power Failure
-----------------------------------

BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
01905
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 21/07/2007 19:23

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