Broadband Incident Report : : HEMEL HEMPSTEAD MULTIPLE MUX FAILURES : LOSS OF SERVICE : Reference 23513 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23513		Issue :	FINAL
	Detected Date:	23/09/2007		Detected Time:	18:07
	Start Date:	23/09/2007		Start Time:	18:07
	Actual Clear Date:	23/09/2007		Actual Clear Time:	20:35
	Incident Headline:	: HEMEL HEMPSTEAD MULTIPLE MUX FAILURES : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.
	Progress Details:	Service has been restored by moving links on the faulty card to spare ports on another card. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01442 01494

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System Time Stamp: 23/09/2007 20:48