Monday, February 4, 2008

Broadband Incident Report : : STANSTED MUX 301 : LOSS OF SERVICE : Reference 2658 : Issue 4 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2658   Issue : 4  
  Detected Date: 04/02/2008   Detected Time: 02:16  
  Start Date: 04/02/2008   Start Time: 02:16  
  Anticipated Clear Date: 04/02/2008   Anticipated Clear Time: 06:25  
     
  Incident Headline: : STANSTED MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update: Engineer to be tasked to SRE when ETA of cards known. Spare Cards ordered. ETA not yet known.

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01279
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 04/02/2008 05:30

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