Saturday, August 15, 2009

Broadband Incident Report : : 6 MUX IN THE NORTH WEST : LOSS OF SERVICE : Reference 20002 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 20002   Issue : 1  
  Detected Date: 15/08/2009   Detected Time: 21:01  
  Start Date: 15/08/2009   Start Time: 20:59  
  Anticipated Clear Date: 15/08/2009   Anticipated Clear Time: 22:59  
     
  Incident Headline: : 6 MUX IN THE NORTH WEST : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
012290153901995
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 15/08/2009 21:18

No comments: