Broadband Incident Report : : WESTERHAM MUX 101 : DEGRADED SERVICE : Reference 19643 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	19643		Issue :	FINAL
	Detected Date:	11/08/2009		Detected Time:	14:25
	Start Date:	11/08/2009		Start Time:	14:22
	Actual Clear Date:	12/08/2009		Actual Clear Time:	13:25
	Incident Headline:	: WESTERHAM MUX 101 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Card Change Configuration Power Cycle This issue may have been due to an Equipment Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01959

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System Time Stamp: 12/08/2009 17:55