Wednesday, August 12, 2009

Broadband Incident Report : WESTERHAM MUX 101 : DEGRADED SERVICE : Reference 19643 : Issue 9 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 19643   Issue : 9  
  Detected Date: 11/08/2009   Detected Time: 14:25  
  Start Date: 11/08/2009   Start Time: 14:22  
  Anticipated Clear Date: 12/08/2009   Anticipated Clear Time: 13:46  
     
  Incident Headline: WESTERHAM MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
Operational teams are carrying out remote diagnostics.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01959
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 12/08/2009 12:47

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