Thursday, November 19, 2009

Broadband Incident Report : COBHAM MUX 001 & MSAN-301 : LOSS OF SERVICE : Reference 28324 : Issue 6 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 28324   Issue : 6  
  Detected Date: 19/11/2009   Detected Time: 03:18  
  Start Date: 19/11/2009   Start Time: 03:17  
  Anticipated Clear Date: 19/11/2009   Anticipated Clear Time: 12:06  
     
  Incident Headline: COBHAM MUX 001 & MSAN-301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
Service has been restored as of 11:45, we are now monitoring for a stability period of 3 hours.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01932
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 19/11/2009 12:08

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