Broadband Incident Report : BILLINGSHURST MUX 101 : LOSS OF SERVICE : Reference 28510 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	28510		Issue :	FINAL
	Detected Date:	20/11/2009		Detected Time:	20:24
	Start Date:	20/11/2009		Start Time:	20:22
	Actual Clear Date:	21/11/2009		Actual Clear Time:	06:16
	Incident Headline:	BILLINGSHURST MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Power restoration Reset of Software This issue may have been due to a Power Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01403

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 21/11/2009 10:30