Broadband SERIOUS Incident Report : 45 MUXES IN WORKINGTON AREA : LOSS OF SERVICE : Reference 28432 : Issue 2 :

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	BT Wholesale - Broadband SERIOUS Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	28432		Issue :	2
	Detected Date:	20/11/2009		Detected Time:	06:13
	Start Date:	20/11/2009		Start Time:	05:06
	Anticipated Clear Date:	20/11/2009		Anticipated Clear Time:	13:00
	Incident Headline:	45 MUXES IN WORKINGTON AREA : LOSS OF SERVICE
	Incident Details:	On [20/11/09], BT experienced some difficulties with a fault that was identified at [05.06] and [ and was upgraded within BT to a [SI]. The difficulty was as a result of a bridge collapsing.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Operational teams are carrying out diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01229 01524 01539 01900 01946 01524 01539 01900

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System Time Stamp: 20/11/2009 11:40