Monday, April 26, 2010

Broadband Incident Report : : SHAW MUX 001 & 002 : DEGRADED SERVICE : Reference 11821 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11821   Issue : FINAL  
  Detected Date: 26/04/2010   Detected Time: 08:53  
  Start Date: 26/04/2010   Start Time: 08:46  
  Actual Clear Date: 26/04/2010   Actual Clear Time: 09:34  
     
  Incident Headline: : SHAW MUX 001 & 002 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a


Reboot of Software

This issue may have been due to

a Hardware Failure

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01706
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 26/04/2010 10:06

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