Wednesday, June 30, 2010

Broadband SERIOUS Incident Report : : MULTIPLE NODES : LOSS OF SERVICE : Reference 18353 : Issue 5 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband SERIOUS Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 18353   Issue : 5  
  Detected Date: 29/06/2010   Detected Time: 16:00  
  Start Date: 29/06/2010   Start Time: 16:00  
  Anticipated Clear Date: 30/06/2010   Anticipated Clear Time: 13:00  
     
  Incident Headline: : MULTIPLE NODES : LOSS OF SERVICE  
     
  Incident Details: On [insert date - 00 Month Year], BT experienced some difficulties with an [insert details of equipment e.g. line card, home gateway router etc] at [insert location of equipment e.g. Node/exchange location etc].
The fault was identified at [insert time] and [if relevant - and was upgraded within BT to a [SI/SSO etc]].
The difficulty was as a result of [insert a paragraph of technical detail].

 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer has been tasked to site.
An Engineer is on route to site.

Operational teams are carrying out remote diagnostics.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
0120201206012690129401323
0140501453015550162801873
019520286632028663413234
 
     

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 30/06/2010 10:41

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