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| BT Wholesale - Broadband SERIOUS Incident Report | ||||||||||||||||||||
| Please read the following incident report as it could have an impact on some of your end users | ||||||||||||||||||||
| BT Incident Reference: | 18353 | Issue : | 4 | |||||||||||||||||
| Detected Date: | 29/06/2010 | Detected Time: | 16:00 | |||||||||||||||||
| Start Date: | 29/06/2010 | Start Time: | 16:00 | |||||||||||||||||
| Anticipated Clear Date: | 30/06/2010 | Anticipated Clear Time: | 12:00 | |||||||||||||||||
| Incident Headline: | : MULTIPLE NODES : LOSS OF SERVICE | |||||||||||||||||||
| Incident Details: | On [insert date - 00 Month Year], BT experienced some difficulties with an [insert details of equipment e.g. line card, home gateway router etc] at [insert location of equipment e.g. Node/exchange location etc]. The fault was identified at [insert time] and [if relevant - and was upgraded within BT to a [SI/SSO etc]]. The difficulty was as a result of [insert a paragraph of technical detail]. | |||||||||||||||||||
| Progress Details: | BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Operational teams are carrying out remote diagnostics. Further updates will be provided as soon as possible. | |||||||||||||||||||
| Dialling Codes Affected: |
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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 30/06/2010 10:19
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