Wednesday, June 30, 2010

Broadband SERIOUS Incident Report : : MULTIPLE NODES : LOSS OF SERVICE : Reference 18353 : Issue 7 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband SERIOUS Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 18353   Issue : 7  
  Detected Date: 29/06/2010   Detected Time: 16:00  
  Start Date: 29/06/2010   Start Time: 16:00  
  Anticipated Clear Date: 30/06/2010   Anticipated Clear Time: 13:00  
     
  Incident Headline: : MULTIPLE NODES : LOSS OF SERVICE  
     
  Incident Details: Technical recovery actities continue, although most customer services have been restored, we await customer confirmation.  
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

An Engineer is now on site.

Operational teams are carrying out remote diagnostics.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
0120201206012690129401323
0140501453015550156901628
0187301952028663202866340288224
02882251323402866320286634
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 30/06/2010 12:12

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