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BT Wholesale - Broadband Incident Report | |||||||||||||||||||||||||||||
Please read the following incident report as it could have an impact on some of your end users | |||||||||||||||||||||||||||||
BT Incident Reference: | 23804 | Issue : | 2 | ||||||||||||||||||||||||||
Detected Date: | 23/08/2010 | Detected Time: | 14:07 | ||||||||||||||||||||||||||
Start Date: | 23/08/2010 | Start Time: | 14:07 | ||||||||||||||||||||||||||
Anticipated Clear Date: | 23/08/2010 | Anticipated Clear Time: | 16:30 | ||||||||||||||||||||||||||
Incident Headline: | ERX18 MANCHESTER4 : PARTIAL DEGRADED SERVICE | ||||||||||||||||||||||||||||
Incident Details: | At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service. | ||||||||||||||||||||||||||||
Progress Details: | BT is making progress towards full restoration of Service. Latest Update: Operational teams are carrying out remote diagnostics. Further updates will be provided as soon as possible. | ||||||||||||||||||||||||||||
Dialling Codes Affected: |
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Incident Manager - Automatic Mailer.
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System Time Stamp: 23/08/2010 15:24
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