Tuesday, August 24, 2010

Broadband Incident Report : WEST OF SCOTLAND MULTIPLE SITES : LOSS OF SERVICE : Reference 23867 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 23867   Issue : 1  
  Detected Date: 24/08/2010   Detected Time: 11:25  
  Start Date: 24/08/2010   Start Time: 11:08  
  Anticipated Clear Date: 24/08/2010   Anticipated Clear Time: 13:08  
     
  Incident Headline: WEST OF SCOTLAND MULTIPLE SITES : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.


Due to the nature of this incident we are currently unable to identify any affected End Users.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
0136001389014360154601583
01880013890143601546
 
     

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 24/08/2010 11:38

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