Broadband SERIOUS Incident Report : : 22 MUX SOUTH WEST : LOSS OF SERVICE : Reference 23712 : Issue FINAL :

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	BT Wholesale - Broadband SERIOUS Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23712		Issue :	FINAL
	Detected Date:	23/08/2010		Detected Time:	03:45
	Start Date:	23/08/2010		Start Time:	03:14
	Actual Clear Date:	23/08/2010		Actual Clear Time:	05:30
	Incident Headline:	: 22 MUX SOUTH WEST : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a card reseat. This issue may have been due to an equipment failure. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01208 01566 01579 01647 01726 01736 01822 01837 01840

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System Time Stamp: 23/08/2010 05:59