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BT Wholesale - Broadband Incident Report | ||||||||||||||||||||
Please read the following incident report as it could have an impact on some of your end users | ||||||||||||||||||||
BT Incident Reference: | 22471 | Issue : | FINAL | |||||||||||||||||
Detected Date: | 11/08/2010 | Detected Time: | 05:02 | |||||||||||||||||
Start Date: | 11/08/2010 | Start Time: | 04:37 | |||||||||||||||||
Actual Clear Date: | 11/08/2010 | Actual Clear Time: | 07:10 | |||||||||||||||||
Incident Headline: | : KENSAL GREEN MUX 101 AND WILLESDEN MUX 4 : LOSS OF SERVICE | |||||||||||||||||||
Incident Details: | Some of your Broadband End Users will have experiencied a loss of Broadband Service. | |||||||||||||||||||
Progress Details: | Service has been restored by completing a Configuration This issue may have been due to a Hardware Failure BT regrets any inconvenience this may have caused. | |||||||||||||||||||
Dialling Codes Affected: |
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Incident Manager - Automatic Mailer.
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System Time Stamp: 11/08/2010 07:30
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