Broadband Incident Report : : NORTHLEACH MSAN 302 : LOSS OF SERVICE EPEW : Reference 19750 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	19750		Issue :	1
	Detected Date:	12/05/2015		Detected Time:	17:05
	Start Date:	12/05/2015		Start Time:	17:05
	Anticipated Clear Date:	12/05/2015		Anticipated Clear Time:	19:05
	Next Update Date:	12/05/2015		Next Update Time:	18:05
	Incident Headline:	: NORTHLEACH MSAN 302 : LOSS OF SERVICE EPEW
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Customer impact: EPEW Loss of internet services for {458} Broadband customers. Current Situation: 2nd bearer is problematic. A card change has been recommended to restore and this will affect both bearers. Expected downtime will be between 02:00 and 06:00 for up to 1huor on 13/05
	Dialling Codes Affected:	01451

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.