Broadband Incident Report : : ERX1.SHEFFIELD EDGE ROUTE SWITCH : LOSS OF SERVICE : Reference 19636 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	19636		Issue :	3
	Detected Date:	12/05/2015		Detected Time:	07:44
	Start Date:	12/05/2015		Start Time:	07:44
	Anticipated Clear Date:	12/05/2015		Anticipated Clear Time:	10:30
	Next Update Date:	12/05/2015		Next Update Time:	10:00
	Incident Headline:	: ERX1.SHEFFIELD EDGE ROUTE SWITCH : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Loss of internet services for 6331 Broadband customers. Ther root cause has been identified as a failed Fan Tray and a replacement item ordered. As a parallel action the power supplies will be upgraded to help prevent a re-occurrence of this type of failure in the future. Estimated time of repair unknown at this time. Next update will be issued upon a significant development.
	Dialling Codes Affected:	01132 01133 01142 01143 01144 01159 01226 01262 01302 01325 01332 01377 01388 01423 01430 01507 01522 01529 01623 01636 01642 01665 01668 01709 01724 01729 01748 01751 01756 01773 01782 01790 01833 01904 01909 01943 To Fo

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.